Frequently Asked Questions

DFamily Trading provides professional trading tools including an AI-powered trading journal, automated Expert Advisors, and trading education. We're backed by 58+ active traders across Asia, Europe, and the Middle East.

No. Our tools, analytics, and educational materials do not constitute financial advice, investment advice, or trading recommendations. All products are for educational and analytical purposes only. Trading involves substantial risk of loss.

Pro ($18/mo, or $148 billed yearly — save 31%): Unlimited trades, 80 AI chart analyses/month, Chrome Extension, advanced analytics, and delayed War Room daily bias.

Elite ($39/mo, or $368 billed yearly — save 21%): Everything in Pro plus unlimited AI analyses, real-time War Room daily bias with options data, and early access to new features.

Yes! You get 7 days of free access with basic features so you can test the journal before committing. Cancel anytime during the trial — you won't be charged.

All payments are processed through our Merchant of Record, Whop. We do not store your payment details. Whop handles billing and tax compliance globally.

An automated trading tool (Expert Advisor) for MetaTrader 5 that runs continuously with tight drawdown control. Price: $34 one-time purchase.

No EA can guarantee profits. Past performance does not guarantee future results. Trading involves risk of loss. The EA is a tool to assist your trading — use it responsibly and with proper risk management.

Comprehensive trading education covering market structure, liquidity zones, institutional order flow, and practical use of our trading tools. Price: $388 one-time purchase. Lifetime access to all course materials.

Once your free trial ends and your subscription is charged, refunds are not offered for active billing periods. If you believe you've been charged in error, or if there are special circumstances, contact [email protected] and we'll review your case. For one-time purchases (Smart Plan EA, Trading Course), refunds are not offered after product delivery.

If you don't renew your Trading Journal subscription, access is revoked but your data remains archived in your account. Resubscribe at any time to pick up where you left off — all your trades, strategies, and analytics will be preserved. For one-time purchases like the Trading Course, access may be limited after 6 months without renewal.

Yes. Your trading journal data (entries, strategies, notes, screenshots) is tied to your account and preserved even if your subscription lapses. When you resubscribe, all your previous data will be there exactly as you left it.

Your trading data is stored securely using encrypted Blob Store with HTTPS/TLS transmission. We do not sell or share your data with third parties. See our full Privacy Policy.

Email us at [email protected].